Resume

20+ years of combined experience spanning SaaS implementation, enterprise account management, and K-12 public sector leadership.

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Professional Summary

Implementation Manager and Customer Success professional with 20+ years of combined experience spanning SaaS implementation, enterprise account management, and K-12 public sector leadership. Own the full customer lifecycle end-to-end — from kickoff and configuration through adoption, renewal, and expansion — for complex, high-stakes accounts including the NYC Department of Education (~1,500 schools). I build scalable playbooks, onboarding frameworks, and process automations from scratch in fast-moving environments, and I'm technically fluent across SQL, Python, JavaScript, Google Apps Script, and BI tools. I'm an AI-native daily user of Claude, ChatGPT, Copilot, and Glean.

Experience

Strategic Technical Onboarding Specialist — Amplify

June 2023 – Present

  • Own the full implementation and customer success lifecycle for NYC Department of Education (~1,500 schools), serving as the single point of contact from onboarding through renewal readiness.
  • Designed and deployed a Google Apps Script automation that reduced a 3–4 person, multi-day workflow to 15–30 minutes with 100% accuracy and built-in audit validation.
  • Use Claude, ChatGPT, and Copilot daily to investigate data discrepancies, draft client communications, and build solutions faster.
  • Previously managed 15+ concurrent SMB & Mid-Market accounts, building implementation playbooks and training frameworks from scratch.

Technical Consultant — AMSchembri Designs (Freelance)

June 2014 – June 2025

Managed the full client lifecycle as an independent consultant for 11 years, delivering implementation, onboarding, training, and custom automation for education and nonprofit clients.

K-12 Educator, Reading Specialist & Instructional Coach

Various Districts (IL & MO) — Aug 2007 – June 2023

15 years inside K-12 school districts as a classroom teacher, Reading Specialist, and instructional coach — leading district-wide professional development for 75+ educators annually and developing firsthand expertise in how public sector organizations adopt new technology.

Education & Certifications

  • M.S., Integrative Leadership — Drury University
  • M.S., Reading Specialist — University of St. Francis
  • B. Education — Missouri State University
  • Professional Scrum Master — Six Sigma Global Institute
  • Full Stack Web Development — Nucamp Coding Bootcamp
  • UI/UX Design Certification — Springboard