Skills

A blend of implementation and customer success expertise, AI-native workflows, and the technical and design skills I've built alongside it.

Implementation & Customer Success

  • • End-to-End SaaS Implementation
  • • Customer Success Management
  • • Onboarding & Adoption
  • • Risk Identification & Mitigation
  • • QBR Facilitation
  • • Playbook Development
  • • Process Automation
  • • Agile / Scrum

AI & Productivity

  • • Claude
  • • ChatGPT
  • • Microsoft Copilot
  • • Glean
  • • AI-Native Workflow Design
  • • Prompt Engineering
  • • Automation Design
  • • Google Workspace

Domain Expertise

  • • K-12 & Public Sector
  • • EdTech
  • • Adult Learning & Instructional Design
  • • Assessment & Data-Driven Instruction
  • • District & Government Stakeholder Navigation
  • • Change Management

Analytics & Visualization

  • • Advanced Google Sheets
  • • Excel
  • • Power BI
  • • Tableau
  • • Looker
  • • Dashboard design
  • • Data storytelling

Design & Analytics Tools

  • • Figma
  • • Adobe XD
  • • Adobe Illustrator
  • • Adobe Photoshop
  • • Adobe Analytics
  • • WCAG Accessibility
  • • Responsive layouts
  • • User-centered design

Automation & Optimization

  • • Workflow automation
  • • Process improvement
  • • Zapier
  • • Google Apps Script

Productivity & Collaboration Tools

  • • Salesforce
  • • Jira
  • • Asana
  • • Smartsheet
  • • Trello
  • • Notion
  • • Miro

Content & Support

  • • Technical writing
  • • Customer support documentation
  • • Ticket triage
  • • Team communication

Data & Programming

  • • Python
  • • R
  • • Pandas
  • • NumPy
  • • SQL
  • • Google Sheets
  • • Excel
  • • Jupyter Notebook

Web & UI/UX Development

  • • HTML
  • • CSS
  • • JavaScript
  • • React
  • • React Native
  • • TailwindCSS

Data Visualization & Frontend Libraries

  • • Chart.js
  • • D3.js
  • • Streamlit

Machine Learning & Explainability

  • • XGBoost
  • • LightGBM
  • • SHAP

APIs & Back-End Development

  • • Node.js
  • • Express
  • • MongoDB